Owners often assume price gets won at the negotiating table. Negotiation matters, but it can’t fix a business the buyer doesn’t trust. By the time a serious buyer is studying your company, they are trying to answer a short list of practical questions:
- Are the reported earnings accurate, and will they survive a detailed review?
- Will customers, patients, or key accounts stay once you are less involved?
- Will the people who do the work stay?
- What is likely to go wrong in the first year after closing, and what will it cost to fix?
Every item below is a way to answer those questions with documents and results instead of assurances.
Start with books a buyer can trust
Financial review is where most value is lost, usually through small problems that add up. A buyer, their lender, and often a quality of earnings firm will go through at least two to three years of your numbers. Problems they find late give them a reason to lower the price or change the terms.
Before going to market, most owners should have:
- Monthly financial statements closed on a consistent schedule, with balance sheet accounts reconciled
- Accrual-basis statements, or a clean conversion from cash basis, since buyers and lenders will look at the business on an accrual basis
- Reviewed statements from an outside CPA (audited statements help in larger deals or when a buyer requires them)
- Personal and family expenses removed from the business, or at least clearly identified
- A written add-back schedule with support for each item: the invoice, the reason it won’t recur, and who approved it
- Sales tax, payroll tax, and worker classification in order (1099 versus W-2 questions come up often in home services and construction)
- For contractors, a work-in-progress schedule that ties to the financial statements and shows margin by job
- For product businesses, a current physical inventory count and a clear method for valuing it
Many owners also benefit from a sell-side quality of earnings report before going to market. It costs money, but it lets you find and explain problems before a buyer finds them.
Reduce how much the business depends on you
If the large customers, the hard technical decisions, and the hiring all run through you, a buyer sees a business that may weaken when you leave. They respond by lowering the multiple, pushing more of the price into an earnout, or asking you to stay longer than you want.
What owner dependence looks like in practice:
- A dental or medical practice where the owner produces most of the revenue personally
- A home services company where the owner sells the large replacement jobs and handles every commercial account
- A manufacturer where the owner does all the quoting and is the only person who understands the pricing logic
- A food or consumer brand where the owner holds every retailer and distributor relationship
- A contractor where the state license or the bonding is tied to the owner personally
Steps that help:
- Put a capable second-in-command in place with real authority over hiring, pricing, or operations, and give them time to prove it before a sale
- Introduce key customers and suppliers to other people on your team, and let those relationships run without you
- Write down how core work gets done: quoting, scheduling, fulfillment, quality checks, collections
- Move passwords, software accounts, bank access, and vendor portals out of your personal name and into company control
- In licensed trades and healthcare, plan how licenses, qualifiers, and credentialing will transfer or be replaced
A simple test: take two weeks away and keep a list of every call, text, and decision that still came to you. That list is your work plan.
Show a buyer revenue they can count on
Buyers care about the quality of revenue as much as the amount. They will ask how much of next year’s revenue is already likely, and how much depends on winning new work.
Common concerns:
- One customer large enough that losing it would change the year
- Long-standing relationships with no written agreement
- Project revenue presented as if it were recurring
- A pipeline that exists only in the owner’s memory
- Prices that haven’t been raised in years, which a buyer will read as either an opportunity or a sign the market won’t bear more
What you can do ahead of a sale:
- Put key customer relationships under written agreements, even simple ones
- Grow the forms of repeat revenue that fit your industry: maintenance agreements in home services, recall and hygiene programs in dental, service and parts contracts in manufacturing, standing orders in distribution
- In construction, track signed backlog with expected margin, separate from bids outstanding
- Keep your pipeline in a CRM or job management system so a buyer can see it
- If prices have lagged, raise them well before a sale so the results appear in your trailing numbers
Have three years of revenue broken out by customer, by service or product line, and by month. A buyer will ask for it, and having it ready shortens diligence.
Clean up legal and compliance items on your own schedule
Fixing paperwork is cheap when you do it a year ahead and expensive when a buyer’s attorney finds it a month before closing. Work through:
- Entity records, ownership records, and operating or shareholder agreements, including any old promises of equity to employees or family members
- Real estate: if you or a related entity own the building, put a written lease in place at a market rent, and decide whether the property is part of the sale
- Leases, customer contracts, and supplier contracts: check for assignment and change-of-control clauses that require consent
- Employment agreements, offer letters, and non-solicitation agreements for key people, reviewed by counsel for what is enforceable in your state
- Licenses, permits, and registrations, including environmental permits for manufacturers and payer contracts and credentialing for healthcare practices
- Ownership rules specific to your industry, such as state rules on who may own a dental or medical practice
- Trademarks, domain names, and software licenses held in the company’s name
- Pending or threatened litigation, liens, open tax notices, and warranty claims, listed with their current status
Fix the operating problems a buyer will find
Buyers look for anything that will cost them money after closing. Common examples:
- Equipment, vehicles, or facilities that need replacement soon. A buyer will estimate the cost and reduce the price or adjust the terms.
- Change orders or extra work that was performed but never billed
- Jobs or product lines that lose money once overhead is allocated
- Working capital that swings unpredictably. Most deals require you to deliver a normal level of working capital at closing, so you should know what normal looks like in your business before a buyer proposes a number.
Write a growth plan with evidence behind it
Buyers pay for what is likely to happen next, and they discount anything that looks like optimism. A useful growth plan has two to four specific initiatives, each with early results you can show:
- A new service line that has already produced revenue
- A second location or territory with a track record of its own
- A price increase that has already held
- A sales hire who is already producing
A forecast that rises sharply right after closing, with no trailing evidence, usually lowers a buyer’s confidence in the rest of your numbers.
Decide what you want from the deal
Preparation also includes your own decisions. The answers shape which buyers make sense and how the deal should be structured:
- How much you need from the sale after taxes and debt
- How long you are willing to stay after closing, and in what role
- What matters to you for employees, family members in the business, and the company’s name
- Whether you want to sell everything now, sell part and keep a stake, or bring in a partner to grow first
- Whether you want to keep or sell the real estate
Different paths fit different answers. A strategic buyer may want a short transition. A private equity buyer may ask you to keep some equity and stay for a few years. An ESOP or management buyout keeps the business with your team but usually pays out over time. A minority partner, including Bellarmine Growth Partners where it fits, can fund growth before a later sale. Tax and estate planning should also start now; our article on tax planning for a business sale covers the main questions.
Readiness checklist
- Monthly financials closed on schedule, reviewed by a CPA, with a supported add-back schedule
- Normalized EBITDA you can explain line by line
- A second-in-command with real authority, and key relationships held by more than one person
- Written processes for quoting, fulfillment, quality, and collections
- Customer agreements in writing and revenue reports by customer, line, and month
- Corporate, contract, real estate, license, and HR files in order
- Known capital needs and working capital level understood
- A short growth plan backed by results
- Personal goals, tax planning, and estate planning aligned with the kind of deal you want
How long this takes
Doing this properly usually takes one to three years. Start with the financials, because a buyer will review several years of history and you can only improve the most recent ones. Owner dependence takes the next longest, because a new manager needs time to prove the business runs without you.
If you want a prioritized list of the fixes most likely to affect your value, that is what our Sale Preparation Consulting work is for.
Get a candid readiness review
We will look at your business the way a buyer would and give you a short list of the fixes most likely to affect value, in order. The conversation is confidential and carries no obligation.
Start a Confidential ConversationThis article is provided for general informational purposes only and does not constitute legal, tax, financial, or investment advice. Every business and situation is different; please consult qualified advisors before making decisions.
